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Please email all artwork and purchase orders to: sales@sterlingpromotions.ca

Payment methods, We accept Cash, Visa, MasterCard and certified cheques.

 

What about over and under runs?

Since most items produced are custom products, so whenever possible we try to produce as

close as possible to the exact quantities. This is not always possible and for that reason all

orders are subject to a 5% to 10% over or under run.

What formats can you accept artwork in?

EPS files (.eps), Adobe Illustrator CS5 (.ai) or lower, CorelDRAW 12 (.cdr) or lower. 4 color

process jobs must be created in CMYK format.

How do I convert fonts to curves or outlines and what does this mean?

Designs, such as logos and advertisements, frequently include text. Most vector-editing

programs, such as CorelDraw and Adobe Illustrator, provide a way to convert fonts into editable

vectors, called curves or outlines. You must convert fonts to curves on your artwork before

sending it to us.

What if I want to make changes to my artwork?

email the changes required. A new proof will need to be sent. A fee of $25.00 applies to each

additional proof required.

What do you mean my artwork is low resolution?

See artwork requirements for full details. We require all images to be 300 d.p.i. Images that are

less than 300 d.p.i. will reproduce very “pixillated” and broken up or “fuzzy”. Images taken from

websites cannot be used for printing. Although they will look good on your computer monitor

(your monitor is only capable of displaying 72 d.p.i.), this is not good enough for printing.

 

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